ClubCOLLECTIVE September 2022
Keno wants to hear what its NSW club partners think about Keno to better understand how venues view their relationship and become a more strategic partner.
Keno will be sending out its 2022 Pulse Survey during September and invites your team to share your thoughts.
An email will be sent to clubs with a link to the survey. Responses can be anonymous unless your venue chooses to identify itself.
“While our past results are encouraging, Keno is committed to continually improving on previous results and enhancing our offerings to our partners during 2022. We look forward to your team sharing their insights with us,” says General Manager for Keno’s Licensed Venue Operations, Paul Malek.
Over the past four years, Keno has significantly improved its relationships and advocacy across the board: its Net Promoter Score increased from +5 in 2018 to +33 in 2021.
The 2021 survey revealed that the strength of Keno’s relationships remains robust, and while COVID-19 significantly impacted the ability to grow them, 47% of venues are promoters of Keno.
In addition, 43% of venues said they feel like they have a partnership with Keno. The growing strength of partnerships is supported by 7% more venues viewing Keno as strategic or business partner since 2018.
Look out for the email and have your say.
Contact Information
Website: www.kenoconnect.com.au
