ClubCOLLECTIVE November 2021
Keno wants to understand how its NSW club partners view their relationship and how Keno can improve its service and product offerings to benefit clubs.
During November, Keno will be sending out a business customer survey to its valued club partners and the survey will remain open until the end of December.
Keno is particularly interested to see how its ongoing support of clubs through the challenging COVID-19 trading period has strengthened relationships. During government-imposed closures, Keno suspended its Daily Connection Fee while, at times continuing to pay commissions to venues that chose to operate during restricted trading periods.
“The last year has been really tough for our club partners and Keno is proud that our 2020 survey showed they enjoyed working with Keno more than ever before,” Head of Trade Engagement and Operations Ralf Bzdega says.
“A contributing factor to the strong 2020 results were Keno’s positives actions in supporting venues through the difficult COVID trading restrictions.
“Keno is continuing to see a strengthening of its relationships and, last year, recorded the highest Net Promoter Score ever for any Tabcorp business unit, and is committed to continually improving our services and products to our valued club partners during 2022.”
An email will be sent to your club with a link to the survey. All responses will be anonymous unless your club chooses to identify itself.
Contact Information
Name: Jade Clark
Title: Keno National Partnerships Manager
Mobile: 0400 941 728
Email: jade.clark@tabcorp.com.au
Website: https://kenoconnect.com.au
