ClubCOLLECTIVE May 2024
At ClubsNSW, we know how important it is to ensure that gaming patrons have the option, if they need it, to manage their play so that gaming remains an enjoyable form of entertainment.
That is why we are pleased to see that Aristocrat Gaming recently launched a new version of their Flexi Play tool - which will be on all their games going forward. It’s their solution to give players the choice of managing their time and spend on gaming machines.
Aristocrat proactively developed Flexi Play because they are thinking about the long-term sustainability of our industry in the face of increasing societal expectations.
The tool is quite simple – at the bottom of the game screen there are a couple of icons that players have the option to use:
- Bank - to bank part of / all their winnings into a separate repository.
- Timer – to set a reminder to keep track of their time and play session.
Aristocrat trialled Flexi Play on some games in high-profile venues over the last few years, and although it didn’t have high usage, for those that used it, it was an effective tool for helping them stay within their limits. Plus, it’s good for the venues’ staff, who had another helpful tool to offer patrons who might need assistance.
The benefits of Flexi Play include:
- Giving players more choice in how they manage their gameplay.
- Enabling venues to demonstrate their commitment to player welfare, which increases customer satisfaction.
- Empowering venue staff to offer another responsible gambling solution to patrons.
Aristocrat provides materials to help staff and patrons understand Flexi Play:
- Venues in NSW/ACT installing Jackpot Carnival Deluxe will be sent flyers (with a display holder).
- A brochure for staff is also available here with tips on how to speak to players about Flexi Play and there is a Flexi Play video (click here to watch).
We support Flexi Play and Aristocrat’s efforts to help players and provide a useful solution for our industry. As your Association, we are here to support you in responding to societal expectations and ensure that your business thrives as a central part of your local community.
Aristocrat are a proud Diamond Corporate Partner of ClubsNSW.
Contact Information
Name: Mitch Jowett
Title: State Sales Manager NSW/ACT
Email: mitch.jowett@aristocrat.com
Phone: 0439 830 128
Website: https://aristocrat.com/anz
